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Problem Management Specialist

Job No. 788780
Work Type Full Time - Permanent
Location US - Texas - Houston
Categories Information Systems
Published | Central Standard Time
Applications close | Central Standard Time


BHP Billiton is among the world's top producers of major commodities including iron ore, metallurgical coal, copper and uranium. We also have substantial interests in oil, gas and energy coal. We are a leading global company that continues to be financially, operationally and strategically strong, and poised for growth. Our strategy is to own and operate large, long-life, low-cost, expandable, upstream assets diversified by commodity, geography and market. Our strategy has remained unchanged for over a decade and has enabled us to deliver superior margins throughout economic and commodity cycles for many years. We strive to foster a culture that values and rewards exemplary ethical standards, personal and corporate integrity and respect for others. We aim to recruit from our host communities, to attract high calibre people who are committed to the success of our organisation and thrive on working in high performing teams. We are committed to developing the skills and capability of our people and believe this, underpinned by our tier one resource base, is what differentiates us from our competitors.

Reporting to the Global Lead Problem Management, the successful incumbent will assist with the development of best practice problem management processes, lead and consult with technical specialists to drive to the root cause of problems and reduce incidents, develop data analytics, tools and monitoring systems that contribute to the excellence of the global problem management function. With an overriding commitment to health, safety, environment responsibility and sustainable development, the successful candidate will present as being highly numerate, technically astute across the full tech stack and will ensure conformance with the BHP Billiton Charter, the BHP Billiton Group Level Documents, the Code of Conduct and relevant statutory obligations.

In addition to this, the appointed candidate will: • Work alongside operations and technical specialists to provide guidance, critical analysis and support for solving complex technical problems across IT/OT; • Assist with the administrative and management aspects of problem management • Assist with corrective action reviews to a high level of quality; • Liaise across the business as required to gain inputs to analysis and align activity; and • Contribute to other Technology activity as required.

Skills and Experience Experience in technology and improvement will be highly regarded together with knowledge of the ITIL processes.

 Exposure in the practicalities of technology operations complemented by experience in analysis and planning roles is preferred.

  • Typically you may have one or several of the following attributes:
  • Bachelor Degree in Computer Science/Engineering or equivalent
  • 10+ years in IT Department or Continuous Improvement role
  • Exposure to ITIL and Security processes
  • Qualifications in either ITIL, ITSM or similar
  • Previous experience as a Service Manager, ITIL Problem Specialist or Service Improvement Consultant
  • Extensive experience in Service Improvement in a large and complex service environment
  • Well-developed experience engaging and influencing key stakeholders
  • Strong DevOps and data analytics skills will also be highly desirable

You will be a flexible, resourceful and collaborative problem-solver with a clear ability to deal with complexity and distil key issues. Your communication skills will enable you to communicate key issues with senior executives. Location You will be based in Houston, Texas in our Petroleum Head Office. Remuneration and Benefits Join us and enjoy interesting, challenging work in a supportive team environment. Develop skills for life whilst enjoying access to benefits including: incentive bonus, award winning share scheme, a generous superannuation scheme and education assistance. We reserve the right to commence recruitment proceedings immediately. BHP Billiton is an Equal Opportunity Employer and encourages indigenous Australian and female candidates to apply.

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